Privacy Policy (Vault & Valor)

Vault & Valor ("we," "us," or "our") operates this website and online store to sell comic books and related order services like payment processing, shipping, and customer support (collectively, the "Services"). This Privacy Policy explains what information we collect, how we use it, and when we share it when you visit our site, place an order, contact us, or otherwise interact with the Services.

By using the Services, you agree to the practices described in this Privacy Policy.

1) What we collect

We collect information in three main ways: (a) information you provide, (b) information collected automatically when you use the site, and (c) information from service providers that help us run the store.

A. Information you provide

• Contact & order details: name, email, phone number, billing and shipping address
• Purchase details: what you buy, order history, returns/exchanges, and messages about your order
• Account details (if you create an account): login credentials and saved preferences
• Customer support messages: what you send us via email, chat, forms, or social messages

B. Information collected automatically

When you browse the site, we may automatically receive:

• Device & connection data: IP address, browser type, device identifiers, time zone, and network info
• Usage data: pages viewed, links clicked, search terms used, and how you navigate the store
• Cookie/analytics data: data collected using cookies or similar technologies (more below)

C. Payment information

We do not store full payment card numbers ourselves. Payments are handled by our payment processor(s), and we may receive limited payment-related details like:

• payment confirmation
• last four digits (sometimes)
• billing ZIP/postal code
• fraud-prevention signals

2) How we use your information

We use personal information only as needed to operate and improve an online comic shop, including to:

• Process and fulfill orders (payments, order confirmations, shipping, returns/exchanges)
• Provide customer support and respond to questions or issues
• Prevent fraud and protect the store (spam detection, security monitoring, payment risk checks)
• Improve the Services (site performance, troubleshooting, product interest trends)
• Send important messages (order updates, shipping notices, policy changes)
• Send marketing (optional) if you subscribe (new releases, restocks, promos). You can unsubscribe anytime.

3) Cookies and similar technologies

We use cookies and similar tools to:

• keep the cart working
• remember preferences
• understand how the store is used
• help with security and fraud prevention

You can control cookies in your browser settings. Some features (like checkout or cart) may not work properly if cookies are disabled.

4) When we share information

We share personal information only when necessary to run the business, including with:

• Ecommerce platform provider: Shopify (hosting, checkout, storefront tools)
• Payment processors to complete transactions and help prevent fraud
• Shipping carriers and fulfillment partners to deliver your comics
• Service providers that support the store (email delivery, analytics, customer support tools, cloud storage, security tools)
• Legal/required disclosures if we must comply with law, respond to lawful requests, or protect rights/safety
• Business transfers if the business is sold, merged, or reorganized (information may be transferred as part of that process)

No selling of personal info (plain English)

We don't sell your personal information in the "here's your data for money" sense. Some advertising/analytics tools can be considered "sharing" under certain state privacy laws—see "Your choices" below.

5) Marketing choices

• Emails: You can unsubscribe using the link in any marketing email.
• Text messages (if used): You can opt out by replying STOP (or following the instructions provided at signup).

Even if you opt out of marketing, we may still send non-promotional messages (like order and shipping updates).

6) Your privacy rights

Depending on where you live, you may have rights to:

• Access the personal information we have about you
• Correct inaccurate information
• Delete certain information
• Port (receive a copy of) your information
• Opt out of certain types of "sharing" for targeted advertising (where applicable)

To make a request, contact us using the details in the "Contact" section. We may need to verify your identity before completing your request.

Global Privacy Control (GPC)

If your browser sends a Global Privacy Control signal, we will treat it as an opt-out of targeted advertising "sharing" for that browser/device where required by law and where technically feasible.

7) Data retention

We keep personal information only as long as needed to:

• fulfill orders and provide support
• maintain records for accounting/taxes
• prevent fraud
• comply with legal obligations
• resolve disputes and enforce policies

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system is 100% secure, and we can't guarantee absolute security. Please avoid sending sensitive information (like full card numbers) through email or social messages.

9) Children's privacy

Our Services are intended for a general audience and are not directed to children. We do not knowingly collect personal information from children under the age where parental consent is required by applicable law. If you believe a child provided personal information, contact us and we'll take appropriate steps.

10) Third-party links

Our site may include links to third-party sites (social platforms, creator pages, etc.). We aren't responsible for their privacy practices. Review their policies before providing information on those sites.

11) Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date and post the revised version on this page.

Contact

Questions about this Privacy Policy can be sent to: